Frequently asked questions

Shipping

 

Shipping Times

USA, UK, Canada, Australia, New Zealand and EU – 7-20 Business days. A slight delay may occur. Rest Of The World – 10-40 Business days. On average our items do arrive faster, but please use the above timescales as guides.

Due to the COVID-19 Pandemic, please allow 10 weeks for late delivery. If it does not, email us so we can look into the issue further!

Do you provide tracking information?

You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at [email protected]

Who delivers my item(s)?

Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location, we use a non track service for free items. Please note that if you order multiple items, they may arrive separately.

What time are deliveries usually made?

Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)

What happens if no one is at home?

Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!

I messed up my delivery address, what do I do?

Do not worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order details and we would update your details for you.

Change of address after receiving confirmation of shipping

Under our terms & conditions of Aestlook once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*

*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will my item ship?

If you order an in-stock item your order will ship within 3 working days.

Can I cancel my order?

You can change or cancel an order within 12 hours. Please contact us at [email protected]

 

Returns, Exchanges & Refunds

 

What is your refund policy?

We offer a refund as a coupon code that allows you to get anything from our store for free as long as it does not exceed the original price of the item you bought, we don’t offer a direct refund to the bank account at this moment.

-Exclusions apply to promotional (free) items.

-Request(s) for returns are accepted within 14 working days from delivery.

-The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the company.

-Aestlook will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

-Any change of addresses are subjected to the management’s approval and orders that are shipped/completed are strictly non-editable.

Can I return a damaged item?

Unfortunately, we do not accept any returns for damaged items at this time. However, a reshipment option is available should you wish to avail this option. Contact us on the link below

Others

 

Do you subscribe me to any boxes?

No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.

Why do you have some items for free?

We have a strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfillment process to make this possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future.

Why was my order canceled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again..